You call the customer support to ask for some technical guidance, but the next thing you know, you are waiting in line just to talk to the agent.
Frustrating, right?
Well, when you call a company as big as AT&T, which covers a huge array of services and has a large client base, this issue is quite common. Since AT&T offers a lot of different services like Wireless, Fiber Internet, and TV, reaching out to them can get challenging.
To address this issue, the service provider offers round-the-clock service. Even with 24/7 customer support, you might end up waiting long hours depending on the time of your call and the reason.
So, if you want to avoid a long waiting time, then keep reading. This write-up will mainly cover details about the AT&T customer service hours and the best times to call AT&T customer service to get your issues resolved fast.
What are AT&T Customer Service’s Working Hours?
Let’s start with some good news. AT&T customer service is available 24/7, which means you can easily reach out to them anytime. However, on some days when the call influx is high, you might have to wait.
For immediate, time-sensitive matters like outage or technical service, there is relatively less waiting time. However, for less time-sensitive issues like bill payment, plan upgrade, subscription cancellation, or account management, you might have to wait a little before you get connected to a customer support agent.
Based on several departments within AT&T and the urgency of your request, these are working hours for customer service based on your queries:
- Bill payment: Saturday – Sunday, 8 a.m. – 9 p.m. CT, Monday – Friday, 7 a.m. – 9 p.m. CT
- Tech support: Saturday – Sunday, 5 a.m. – 1 a.m. CT
- New AT&T service: Monday – Friday, 8 a.m. – 8 p.m. CT, Saturday, 9 a.m. – 7 p.m. CT, Sunday CLOSED
- Disability Resource: Monday – Friday, 9 a.m. – 7 p.m. CT, Saturday, 9 a.m. – 6 p.m. CT
- General queries: Monday – Friday, 7 a.m. to 9 p.m. CT, Saturday, 8 a.m. – 9 p.m.
Store timings vary by location.
What is the Best Time to Call AT&T Customer Support?
Although AT&T offers 24/7 customer support, which means you can call anytime you want, there is no guarantee about the waiting time. In most cases, when the call volume is high, you might have to wait for a few minutes, which can be quite frustrating.
A simple tip is to look at the overall schedule as a user and then decide when you want to call. For instance, you can call early in the morning.
Why early in the morning?
Well, if you call 8am on a weekday, most people are busy starting their day shift, dropping off their kids, or making breakfast. This means phone lines will be clearer, and there is a higher chance for you to be connected without much waiting time.
Now, as mentioned that you must call during weekdays because the influx of calls is usually lower. In addition, Tuesdays, Wednesdays, and Thursdays are ideal.
Why mid-days of the week?
A simple answer is that most people try to get things done on the weekends, whether it’s getting internet fixed or doing a grocery run. Similarly, Monday marks the start of the week, which means most people like to start their week by getting a little productive.
Also, Fridays are quite busy as people are getting ready for the weekend and they want to fix things before the week ends. This means mid-week days, which are ideal for calling customer support.
Keep in mind that these peak days and hours are just based on general observation and can differ based on the service you are seeking. In case you struggle to reach out to the customer support even during the midweek mornings, there are other customer support channels as well. You can also try reaching out via their social media, app, or AT&T official website.
Simply put, there is no hard and fast rule when it comes to calling customer service. However, calling midweek in the morning is always better.